Frequently Asked Questions

Common questions, candid answers.

The questions enterprise IT buyers ask most often — about pricing, vendor authorisations, support and engagement.

Pricing

2 Q&A

How is Tech Crowd priced?

Pricing is per venue per month, billed in MYR with Net-30 terms. Each tenant includes all four core modules — Tables, POS, Members and Analytics. Multi-venue brand groups receive a tiered discount based on venue count. Hardware (tablets, terminals, printers) is quoted separately at near-cost.

Is there a free trial?

Yes — a 14-day sandbox tenant with sample data so your GM and bar lead can drive every module before you commit. Free of charge. We don't run a self-serve forever-free tier because venue operations need real onboarding to succeed.

Product

2 Q&A

Does Tech Crowd work for restaurants, cafes or retail?

No. Tech Crowd is purpose-built for live-venue operations — clubs, bars, lounges and event venues. Restaurants and cafes have different workflows we don't try to cover; we'll happily refer you to operators who specialise there.

What payment methods does the POS support?

FPX, GrabPay, Touch 'n Go eWallet, Boost, Visa, Mastercard and American Express. Tipping, surcharge handling and SST configuration are all built in. We can route through your existing acquirer or set up a new one for you.

Support

2 Q&A

What happens if the POS goes down mid-service?

Tech Crowd is built offline-first: every terminal keeps a local copy of menu, table state and ticket queue, and sync resumes when connection returns. Severity 1 incidents during operating hours get a 10-minute response and a 1-hour restore target, with a direct WhatsApp escalation channel for the venue manager.

What hours is support available?

Priority support runs 24×7 during your operating window (typically Friday and Saturday nights plus declared event nights). Business-hours support covers Mon–Fri, 9am–6pm MYT for everything else. Severity 1 always pages on-call, regardless of hour.

Engagement

2 Q&A

How quickly can a venue be live?

Single venue: 21 days from signed order to first paying weekend. Multi-venue brand groups: 4–8 weeks per wave depending on integration scope. Hardware lead times can extend timelines — order early.

Do you handle the migration from our existing POS?

Yes. We migrate menus, tax configuration, member profiles with lifetime spend and table layouts from legacy systems including Lightspeed, StoreHub and paper-based operations. Migration is included in the onboarding fee for standard scope; custom integrations are quoted separately.

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