Service — Build

Implementation Consulting

Single-venue rollouts ship in three weeks. Multi-venue brand groups — 4, 8, 20 venues across the Klang Valley and beyond — need a sequencing plan, a brand-standard configuration and integrations with the holding company's accounting and marketing stack. Our consulting team plans and runs that programme.

Highlights

What's included.

Brand-group standard configuration: one playbook, every venue
Sequenced rollout waves with measurable exit criteria per venue
Custom integrations: accounting (Xero, AutoCount), marketing (Mailchimp, WhatsApp Business)
Migration from legacy systems — Lightspeed, StoreHub, paper

How it works

The shape of a typical engagement.

Brand-Group Discovery

Workshops with brand HQ + venue GMs. Agree the standard config, the local-flex menu, and the central-vs-venue control split.

Wave Plan

Sequence venues into waves of one or two per month. Each wave has a signed exit checklist and a regression-free run-rate target.

Integration Build

Accounting, marketing, payroll, BI exports. Built once at brand level, deployed to every venue. Tested against finance-lead acceptance.

Run-Rate & Handover

Hand the steady-state operation to our customer-success team. Brand HQ keeps a quarterly review with our consulting principal.

In practice

One engagement, anonymised.

Nightclub

Klang Valley club · 450 cap.

Weekend table double-bookings were costing the club thousands a night in lost deposits and walked-out VIPs. WhatsApp-based booking flow had no audit trail.

We rolled out Tech Crowd Tables with FPX deposit-secured booking, a live floor plan at the host stand and automated WhatsApp confirmations. Soft-launch the first weekend, full cutover by week three.

Double-bookings after week one

38%

Lift in deposit capture rate

RM 92k

Recovered no-show revenue, month one

Implementation Consulting

Start with a short call about implementation consulting.

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